- Current Offers
- Order Problems
- Discount Codes
- Shipping & Delivery
- Returns & Exchanges
Our Current Offers
If you spend over $65.00 on your order, you can add ONE FREE PRODUCT to your order. Select the product you want in the checkout when you have over $65.00 in your cart (there are plenty to choose from!). We cannot send the item out to you if it is not on the order confirmation.
You can mix and match any products as long as over $65.00 is spent on products after payment. (These prices exclude any shipping costs and discount codes you might apply).
You can't exchange the free products unless the fault lies with us. Please select the products and style you want in the cart section to claim the offer.
For random offers you can't pick the designs you want. We will send the item at random.
Placing An Order
Once you have submitted your order, you will be taken to the order confirmation page which you can print for your records. You will also receive an e-mail confirmation, usually within minutes. Please check that all details are correct. If not please contact us immediately.
We will do our best to make any changes to orders however this is not always possible so please thoroughly check your order before placing it!
Do I have to pay duty and sales taxes?
OddBalls ships from the United Kingdom. Orders below $800 will not incur duty charges, as they fall below the threshold. Orders above $800 will be subject to Import Duty. The total of this will be displayed on checkout if applicable, meaning your items will arrive fully duty paid.
How Can I Cancel My Order?
You can cancel your order at any point up to the completion and shipment of your order. Please contact us via our Contact Form or email us at: email@example.com within 24 hours and we will confirm cancellation. Please make sure you include your full name, your order number, and a clear declaration that you wish to cancel the order in your message to us.
If your order has already shipped, you can return your purchase to us in accordance with our return policy described below.
We accept online payment in a secure environment by credit card and Paypal. We currently accept Visa Credit/Debit, MasterCard, Maestro, PayPal, Apple Pay, Google Pay, Klarna, Laybuy, Clearpay, American Express, Discover & Diners Club. All transactions are shown in US Dollars.
Please note that we only accept credit cards from countries where we ship.
For your safety and security we require you to enter your Card Verification Number (CVN) when paying by Credit Card.
We use a simple and secure payment gateway service via Sage Pay, so you can shop with us safe in the knowledge that your transactions are 100% secure.
At this moment in time we are currently unable to accept cash, cheques or postal orders.
Can I Pay By Invoice?
No, unfortunately not at this time.
Why Has My Payment Been Declined?
Card payments can be declined for a variety of reasons:
- Is your card out of date?
- Have you entered your details correctly?
- Did you enter your credit card's correct three-digit CVC code on the back?
If the problem persists please contact your bank or credit card issuer.
What Do I Do If I Haven't Received My Order?
Packages sent via regular postal service do not carry tracking numbers so cannot be tracked once they have left us.
Please can we ask that you allow a minimum of 5 business days for an order being delivered within the UK, 10 business days for an order being delivered within Europe and 15 business days for an order being delivered to any other country, before contacting us to advise that you have not received your item.
Orders that are returned to us by the courier will be refunded. Additionally, orders that are abandoned by you for any reason will not be returned to you and will only be re-sent at your expense.
Discount/Gift Cards Codes
What Can I Buy With My Discount Code??
You can use discount codes on almost all of our products!
I Forgot To Use My Promotion Code?
Unfortunately, we are unable to apply any discounts after your order has been placed on site.
I Cannot Apply A Promotion Code?
If you are experiencing problems when trying to apply a promotion code on the check out page please contact us via our Contact Form prior to placing your order and we will assist you as quickly as possible.
Shipping & Delivery
When Will My Order Ship?
Your order is normally shipped via FedEx postal service.
Please note - the selected shipping timeframe only begins from the date your order is shipped and NOT the date the the order is placed.
International orders can arrive anywhere between 7-10 business days from when the order reaches the destination country, not from when it is dispatched from us. Some packages can take slightly longer due to postal delays. Orders may also be delayed by customs procedures as customs duty may need to be paid before your package can be delivered in some non-EU countries. Please note that for orders outside the EU, custom charges may apply at your expense.
Can I Track My Order?
You should receive an automated email with a link in to track your order from the courier - please check your junk mail folder!
All International orders will not be charged UK VAT.
We use DHL for express international shipping and Royal Mail for standard international shipping. Orders to the US will use FedEx shipping which can take 2-3 working days.
International shipping will take longer than UK shipping, International orders can arrive anywhere between 7-10 business days from when the order reaches the destination country, not from when it is dispatched from us. Please bare this in mind when ordering.
If an item is sent to an address that you specified when ordering which turns out to be incorrect, we are not liable if this item does not reach you. Any orders placed over the weekend or on a bank holiday will not be processed until the next working day.
Returns & Exchanges
Return Of Unused Goods
Please see below for instructions on how to return or exchange your items.
Please be advised we DO NOT accept hand delivered returns, our office is strictly not open/accessible to the general public.
We can only accept products for a return or exchange if they are unworn, in the original packaging and in a re-saleable condition. All item(s) must then be returned within 90 days of invoice date.
Postage must be covered by the customer and we strongly advise to use a tracked delivery service when returning parcels to us as, if we do not have proof that products have been received back with us, a refund may not be possible.
Any postage costs from your original order will not be refunded.
If returning goods for a refund - we ask that you include a note in the return stating your order number, if your order contained a free product/s, you will need to return that as, if it is not returned, we will have to deduct the price of the product from your refund
If returning goods for an exchange - we ask that you include a note in the return including your order number, return address and the exchange you’d like us to action, if we do not have the requested product/s in stock, we will contact you to chose alternatives.
Please allow up to 14 working days from the date your return parcel is received back at OddBalls for your refund or exchange to be processedOddBallsUnit L3Intersect 19Tyne Tunnel Trading EstateNorth ShieldsNE29 7UTUnited Kingdom
If you have any further questions, you can contact us on -
0191 605 3276
Faulty, Incorrect Or Sub-Standard Products
If there are any issues with the products you have received in your OddBalls order please contact us on firstname.lastname@example.org with a picture of the fault and the order number.
Please note, we offer a 3 month guarantee and goods that have been considered faulty outside of this period will not be subject to a refund.
Returns Of Items In Order To Exchange
Please follow instructions above.
Conformity Of Goods
We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.
We will attempt to communicate with mail order customers by email. All relevant information about your order will be sent to the email address you have provided to us.